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From: Cherie Wong [mailto:cheriewong99@...]
Sent: Friday, November 25, 2016 9:24 AM
To: Diu Ciao Asia Travel
Cc: ‘June Sue’; huong@ciaoasiatravel.com
Subject: RE: South Vietnam and Cambodia Tour 10 days/9nights – CV3191116THD (Cherie Wong)

Hello Diu,

How are you? We have been home for a week now and are settled into our daily routines.

Thank you very much for recommending and arranging an excellent tour of Vietnam and Cambodia. We had many wonderful experiences and learned a lot about your country and Cambodia. Everything worked out perfectly. The hotels, tour guides and drivers were all very good. The guides were friendly, knowledgeable and professional.

The Water Festival was on during our time in Cambodia and it was busy and lively around our hotels. We were able to take in some of the sights.

A trip to remember!

Many thanks,


From: kamini selvaraj [mailto:kamini.selvaraj@...]
Sent: Wednesday, August 31, 2016 21:45 PM
To: Sales Vietnam Tours
Subject: Re: Requesting tour from Kaminei/ Code CV1120816THD

Dear Ms Diu,

Hi there. How are you? I’m back home safe and sound. Just want to send my gratitude for your service and for the wonderful tour. Everything went well as planned and all the guides as well the hotels you booked for us were wonderful. Thank you for the amazing trip and would certainly recommend your service to my friends and family here. Thank you and pleasant to know you. Take care.

Kind regards,

From: Sarah Monk [mailto:sarahcmonk@...]
Sent: Friday, August 5, 2016 15:31 PM
To: Diu Ciao Asia Travel
Subject: Thank you!

Dear Diu

I am sorry this has taken me such a long time to write – straight after our holiday in Vietnam we went back to the UK for the month.
We are now back in India and therefore I’m catching up with all my admin!!

I would like to say thank you so much for all you did in providing us with an absolutely wonderful holiday! We thoroughly enjoyed visiting your fantastic country! We saw some amazing sights, shown around by great tour guides and your recommendations for hotels was spot on! Vietnam was definitely one of the best holidays we have had.

Please can you pass on our thanks to the rest of your team.

Thank you also for the gorgeous presents and for coming to meet us in person. That was very special.

Thank you again,
Kind regards

Sarah Monk

From: [mailto:wmaclean.tcc@...]
Sent: Tuesday, July 5, 2016 1:57 PM
To: Giang Vietnam Tour
Subject: Re: Hoian Cooking Class

Dear Giang,

Thank you for your kindness. It was a bonus to meet you and visit your office, and to receive your gift.
We had a tremendous holiday in Vietnam and will certainly recommend the trip. Keep these overnight Ha Long Bay cruises going.
And the cycle and cooking guide was so good. Hanoi and Da Nang fun cities.

Thank you
Will Maclean.

From: Annette Lahene [mailto:alahene@...]
Sent: Wednesday, March 30, 2016 8:15 AM
To: Nancy Ciao Asia Travel
Cc: Lina Hoa Ban; Paul Spiteri; Marianne Spiteri
Subject: RE: Services voucher + invoice

Hi Nancy

Thank you for your email.

I have to say that we all had a great time. The tours were very well organised and the guides were very accommodating, friendly and professional. They were all very good. I’m sure they had fun with us as much as we had fun with them.

The hotel rooms were very good. It was a lovely surprise to have a bottle of bubbles and treats when we arrived to our room…….. thank you for organising that.

I will definitely highly recommend your company to my family, friends and work colleagues and encourage them to contact you when they are visiting Vietnam and/or Cambodia.

Thank you again for your good service and your understanding with what we wanted during our holiday. It was perfect.

Take care and hope to be in contact with you again in the near future.

Kind regards……………Annette

From: Tina Coate [mailto:tina.coate@...]
Sent: 13 January 2016 7:45 SA
To: ‘Diu Ciao Asia Travel’
Cc: ‘Caroline Garstone’
Subject: RE: reservation form Coate/ Garstone CV2481115

Hi Ms Diu,

Now that I am back at work and have internet again I wanted to take the time to thank you for an exceptional holiday.

I must say I was a little dubious booking through an overseas agent, however during the whole process you made me feel very secure with your very professional service and prompt replies to all my email requests. The care and commitment that you put into making sure our holiday was special meant the world to us.

I can’t thank you enough for helping to create one of the most memorable and special holidays in our lives. I requested a privately guided adventure style holiday for my sister, nieces and myself and the itinerary you put together for us I must say totally exceeded my expectations. The English speaking guides we had are also deserving of a special thank you, they looked after us very well at no point did we feel unsafe while in their hands and it was great they were all from the areas we visited so that we had the local knowledge as well.
So thank you……In Ha Noi : Mr. Hanh (Hank), In Hue – Hoi An : Mr Vu, In Da Lat : Mr. Linh and In Saigon – Mekong : Mr Hieu (Tiger)

We spent a lot of time thinking the next day could not get any better than the day we were on, the scenery, the food, the activities just seemed to get better and better and the grins on our faces wider and wider.

So thank you very much…and if I am travelling that way again I will gladly book through yourself and Ciao Asia Travel again.

Friendly regards

Tina Coate

From: Caroline Garstone [mailto:acgarstone@...]
Sent: 05 January 2016 10:17 SA
To: Diu Ciao Asia Travel
Cc: Tina Coate
Subject: Re: reservation form Coate/ Garstone CV2481115

Dear Diu,

Sorry for the delay in writing back, we hit the road running with Christmas and New Year back here.

I can’t tell you what a marvellous trip we had exploring your country. Congratulations in putting together a great package for us. All the guides were friendly and helped navigate us through Vietnam safely. We particularly loved the first half of our trip (Hanoi- DeLat) as there was plenty to see and activities to do. The food was amazing and at times fed way too much! We enjoyed the nights when we ate a little lighter from the street vendors. The people were friendly and welcoming, I remember fondly how we joined in on the laughing yoga in Hanoi in the early morning. The caves just blew us away with interesting formations and pure size. A great mix of adventure and scenic routes like the 17km down hill ride on a bike in DeLat, abseiling down waterfalls, to mountain walks and staying at the lovely Mrs Swan’s home-stay.

We had a fantastic trip and have lots of fond memories of our time away. The itinerary ran smoothly and it was flexible the couple of times that we wanted to changed it.

Thank-you so much.

Kind regards,
Caroline Garstone

From: Tami Whatcott [mailto:tami_whatcott@...]
Sent: 24 December 2015 6:39 CH
To: Diu Ciao Asia Travel
Subject: Re: Requesting tour from Tami Whatcott/ CV3961215


I want to thank you for your assistance with our trip. We are having a wonderful time and our tour guides are so sweet and friendly. Both Sam and I have fallen in love with Vietnam and will recommend you and your company to anyone who plans on visiting.

Merry Christmas!!

From: Bev Harvey [mailto:]
Sent: Monday, November 2, 2015 6:58 AM
To: Nancy Vietnam Tour
Subject: Re: FW: Requesting tour from Bev Harvey

Hi Nancy, we are now back from Vietnam and I thought you might like a few comments on the tour.

1. Our guide – Tuan – was fantastic. We have done lots of tours in South East Asia, and he was one of the best. His English was great and he was able to answer any questions we gave him. He obviously loves his country very much and is very proud to show it to visitors.

2. The food on the tour (lunches, dinner) was great. All restaurants were very clean, and had a nice selection of different dishes.

3. The places we visited were also very good, and overall we were very happy with everything we experienced.

4. The hotel in Sapa (Sapa Elite) was great, and I’d recommend it to people.

5. The only bad comment I could make is the hotel in Bac Ha. hotel that was shown on all my confirmations, and got moved to another hotel (apparently owned by the same person ??) just down the road. We had a lot of problems at this hotel:

Like I said, overall we thought the tour was excellent, and would recommend it to any friends travelling over there.

Kind regards,

From: Nicky Kampjes [mailto:kampjes-family@...nz]
Sent: 28 October 2015 6:38 SA
To: Sales Vietnam Tours
Subject: RE: Request customized tour from Nicky Kampjes

Dear Diu,

Hello again! Thank you for your last email. We have been home for a couple of weeks now and finally I have a moment to reply. Sorry that it’s taken a while.
It is a pity that we didn’t get to meet you when we were in Hanoi. I would have liked to meet you. I understand how you must be busy with work though.

We had a wonderful holiday through Vietnam. The arrangements that Ciao ( that’s you) made all worked well. Our guides were all great, with a good grasp of English, allowing us to ask so many questions and to learn about your country. We were very impressed and have been passing on our recommendations to our friends to use you and have a similar experience. It was excellent!

Actually, we see that you run travels through Myanmar too? I’d be really interested to see what sort of tours you offer there. If you can please send some suggestions we will have a look at them too. There are always more places to visit aren’t there!

I’ll look forward to hearing from you again.

Many thanks for all your work
:D Nicky K

From: Anu [mailto:Anushua@...]
Sent: 24 October 2015 10:02 CH
To: Diu Ciao Asia Travel
Subject: Thank you!

Dear Diu,

Thank you and to Anh for giving our family a good and memorable trip in Hanoi city and Bai Tu Long Bay cruise for 5 days.

Everything was organised very well and our family’s requirements were met well. It is a trip with great memories!

Thanks & kind regards,
Mrs Rudra

From: Rick Chesterman [Australia]
Sent: Tuesday, October 20, 2015 5:08 PM
To: Nancy Sapa Tour
Subject: Re: Requesting tour from Rick Chesterman

Good afternoon Nancy,

My friend, Simon, and I must thank you for what was a fantastic package tour. Everything went extremely well from the airport pick-up (even if he did drop us at the wrong hotel), to the weather and all of the accommodations in between.

We cannot express our gratitude enough to you for the planning of both trips. It was exactly what we wanted, and our guide in Sapa (Hiep) was fantastic.

We will highly recommend you and your company for any of our friends wanting to visit this area in future.

We are now relaxing in Hoi An and continue to enjoy the people, culture and food of Vietnam.

Warmest regards,

Rick Chesterman

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