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From: Joseph Tan [mailto:jtvec1412@...]
Sent: Wednesday, September 23, 2015 10:21 PM
To: Nancy Vietnam Tours
Subject: Re: FW: Central Vietnam Tours

Hi Nancy,

We have enjoyed this whole trip, the foods and the sights at Hue, Hoian and Myson. Weather was good during the past 4 days, contradicting to the weather forecast.
Your guide Nam is patient, helpful n informative.
Thanks again for your great service.

Best Regards
Joseph Tan

From: julie.nigel@…
Sent: Tuesday, June 16, 2015
To: Nancy
Subject: Thank you

Good morning Nancy,
Thank you so much for organising our tour of Sapa.
It was an amazing experience. Qui is very knowledgeable and taught us a lot about the Vietnamese culture. He made sure we were well looked after. We enjoyed delicious meals and met some lovely local people. We can’t thank him enough for a wonderful time.
We look forward to our next tour in the future.

Julie & Nigel Irving

From: Pierre Udriot [mailto:pierre.udriot@...com]
Sent: 04 June 2015 4:37 CH
To: Diu Sapa Tour
Subject: Re: URGENT

Hi Diu !
that’s great that you wrote me, I wanted to do it anyway.

I’d like to thank you so much ! the trip was very nice, train, hotels and boat were perfect ! My mum and my aunt were very happy and enjoyed in particular the Halong Bay Boat trip ! Everything was perfectly organized ! BIG THANK YOU!

There’s maybe just a little point, I think that the first day when we arrive at Lau Cai, we spent quite a lot of time in the car driving around ( more than 5 hours). but I realize that distance take time in the region.

Globally, we were really happy! You organized everything perfectly ! I will recommend any of my friends or relatives who want to travel in Vietnam to you ! You did a great job ! THANKS.

Unfortunately we did not meet, but I hope you succeed with your English exam and that you had fun holidays.


From: Andrew COHEN [mailto:andrewc@...th]
Sent: 17 April 2015 7:55 CH
To: Diu Ciao Asia Travel
Cc: Huong Ciao Asia Travel
Subject: Re: Cohen Family – Arrival on Saturday, April 11

Dear Diu,

I would like to take this opportunity to tell you just how much we enjoyed our holiday in Vietnam. From the beginning of the planning process until the end, you were knowledgeable, kind, and incredibly helpful. Our trip would not have been the same without you.

Also, we are incredibly thankful that you managed to take time out of your schedule to come and meet us. And we are so grateful for the gift! It is beautiful and we will hang it in our home so we can remember you and the rest of the lovely Vietnamese people.

Please let me know if this link to our photos works. We would like you to see our happy faces in your country. If it doesn’t, please let me know, and I will find another way to share our photos with you.

Lastly, I am hopeful that you will take my advice and become active on tripadvisor. I would be happy to provide positive feedback about you and your company.

And remember: Next time you visit Thailand, you have a family here waiting for you.

With much thanks,

Andrew, Bee, Molly, and Mandy

From: Achim Hoop [mailto:achim.hoop@...]
Sent: 18 February 2015 12:14 SA
To: Diu Ciao Asia Travel
Subject: Re: FW: 10-Days-Vietnam and Cambodia Tour

Dear Diu,

I just wanted to say thank you for everything you organized for us. The tour was simply great. The hotels were throughout fantastic and so were the guides. They really gave us an impression about culture, history and daily life in Vietnam and Cambodia. The organization of the tour was not less than perfect. Despite the busy days on the tour we found time to relax as our guides and drivers did everything to make us feel comfortable and enjoy our holiday.
I am going to recommend your travel agency to my friends. The value for price of your tour was unbelievable and we are going to travel with you again for sure. This is how travelling should be.

Thank you very much and hopefully till soon

Best Regards
Achim and Family

From: Heike Vogelsang-Volkmann [mailto:]
Sent: Wednesday, July 15, 2015 9:12 PM
To: Nancy
Subject: AW: RE: Mai Chau & Cuc Phuong trip

Hello Nancy,
thank you so much.
Everything was wonderful. Mai Chau was like paradise.
Cuc Phuong was nice too (except the meals).
Your guide Anh was perfect and his English very good.
Our rating: excellent.

Best regards and thank you again!
Heike – Germany

From: Gladys [mailto:mustardseed05@...]
Sent: 04 January 2015 7:40 CH
To: Diu Sapa Tour
Subject: Thank you

Dear Diu Tran,

We are now in Sapa having own western dinner for a change fr the local food!
Just want to compliment our guide Quy, so cheerful and informative! The very right person for us. Today’s boat ride in river chay was most enjoyable. We have taken many boat trips in Europe, China but this is the best! As the river us low tide, we experience travelling ‘On The Rock’ but best of all we saw the son jumping in and out of the boat to help the father pull and push the flat bottomed boat to deeper waters. He is small but so agile and strong. Even the guide Quy took off his shoes and socks, jumped into the shallow water and helped too! Such a warming sight!

Thanks Diu for everything!

From: Noraini Abdul Karim [mailto:]
Sent: Tuesday, December 23, 2014 2:48 PM
To: Nancy Sapa Tour
Subject: Sapa – Halong Bay Tour

Dear Nancy.

We wished to say thank you so much for your hospitality during our visit to Sapa – Halong Bay.

Your services was really good and make our visit so memorable. We had really great time and enjoyed our stay in Sapa and Halong Bay.

Wish you and your company all the best.


Noraini Abdul Karim

From: Dylan Westwood []
Sent: Wednesday, September 17, 2014 9:59 PM
To: Diu Tran
Subject: Re: Requesting tour from Dylan Westwood

Hey Diu Tran,
Yes my trip was great, I loved Sapa it was what I was hoping for when I booked it.
Dinh (I think his name was, small fairly young man) was absolutely amazing, really went out of his way to make it a great trip. He went above and beyond what the itinary had planned offering us the chance to get involved in farm life for the local people, and really see what it’s like to live there. Even if he did tell me I had been wearing a ladies hat (^) for the days I was there lol, He definitely made the trip! An awesome guide!

Overall had a fantastic time and would recommend to fellow travellers.

Dylan – Australia

Hi Nancy,

Visited North Vietnam and went to Sapa early June with assistance from Ciao Asia Travel. Our mediator was Nancy. Prompt reply and adequate responses from her. Our best tour guides were Mi and Ha. The travel package to Sa Pa only cost us 219 USD/person which covers accomodation, train ticket, travel insurance, travel guides and transportation. I am honestly satisfied and with friendly tour guides and comfortable accomodation, it was worth it! I definitely recommend this agent if people are planning to travel around Southeast Asia.

Highly recommended!

Noraimah – Malaysia

From: Robert Ayer
Sent: Sunday, April 06, 2014 9:51 AM
To: Huong Tran Ciao Asia Travel
Subject: Re: Ask for your assitance!

Dear Ms Diu Huong Tran

We wanted to let you know how pleased we were with your service. All the pick ups from hotel were on time, the drivers were very safe and the experiences we had were great. Halong Bay was very beautiful and the tour group Indochine did a nice job. Our Sapa experience also was great. Your company I felt did an excellent job on the entire trip. From pick up at hotel, helping to get on train, the guid for Sapa trek, and return to hotel in Hanoi went like clock work.

If you ever need a recommendation please ask. Your company, Ciao Asia Travel, helped to make our trip to Vietnam memorable.

Again, thank you.

Robert Ayer

Dear Huong,

Thanks so much for your assistance in planning my trip. I thoroughly enjoyed myself. My experience have provided me with a better understanding of the history and issues of the 3 countries, Laos, Cambodia and Vietnam. All 3 countries are beautiful and unique with their own own differences in culture, cuisine, geography and social economies. It was all in all a very good informative trip.

The guides were good and tried their best to explain things. The vehicles were clean and in good condition. The drivers were helpful, careful and safety conscious.

Best meals I have were all in Vietnam. This was one of the highlights of my trip, the food. It has been memorable. Thank you.

It was also a pleasure to meet you in person as well. If you come my way, let me know.

Leann Lim – Canadian

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